Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases, Paperback Book, By: Jiju Antony and David A. Preece

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organizational contexts, including manufacturing, higher education, health care, policing and retailing.

About the author

Jiju Antony is the Professor of Quality Management in the School of Management and Languages at the Heriot-Watt University. He is a certified Lean Six Sigma Master Black Belt and has been a leading practitioner and academic on Lean Six Sigma topic for the past 10 years. He has dedicated his career to bridge the gap in the application of statistical knowledge required by engineering fraternity for solving business process related problems in manufacturing, service and public sector organizations.

He is Editor of the International Journal of Lean Six Sigma and founder of the International Conference on Six Sigma and International Conference on Lean Six Sigma for Higher Education. He has coached and mentored over 100 process improvement projects in the UK and abroad and has been recently elected to the International Academy of Quality.

Professor Antony serves on the Editorial Advisory Board of more than 10 international referred journals and won the Best Research Paper Awards more than 5 occasions in the last 7 years. He has trained more than 1000 delegates on Six Sigma and Lean related topics over the past 11 years. Professor Antony has published over 250 Journal and Conference papers and 6 books on Six Sigma and Quality Management/Engineering related topics. He is a regular speaker at various International Conferences on Quality and Six Sigma related topics.

• Books Author: Jiju Antony and David A. Preece
• Number Of Pages: 254
• Language: English
• Publisher: Taylor & Francis Ltd
• Books Category: Business & Money
• Book Format: Paperback
• Books_ISBN: 415222729
• Publication Date: January 01, 2002